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Zendesk's Head of AI: We're Only 5% Through the AI Revolution in Customer Service

YouTubeEye on AI

Zendesk's Head of AI: We're Only 5% Through the AI Revolution in Customer Service

The technology is ready. The adoption is not, and the gap is bigger than anyone is talking about. Shashi Upadhyay, head of product, engineering, and AI at Zendesk puts it clearly: we are maybe 5% through the adoption of AI in customer service. Not 50%. Not 30%. Five percent. And the reason isn't that the technology isn't good enough. It's that ...

244 views1 month ago

Zendesk Customer Service Software

😱 Best ai tools for customer support - Zendesk AI

😱 Best ai tools for customer support - Zendesk AI

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419 views3 weeks ago

The End of Seat-Based Pricing | Tom Eggemeier, Zendesk CEO

The End of Seat-Based Pricing | Tom Eggemeier, Zendesk CEO

YouTubeSix Five Media

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How to integrate Zendesk MCP with Claude Code

How to integrate Zendesk MCP with Claude Code

YouTubeToken Weaving

2 views2 weeks ago

Top videos

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Zendesk: The Only Metric That Actually Matters in Customer Service

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Zendesk Launches $100M AI Startup Program!

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The End of Seat-Based Pricing | Tom Eggemeier, Zendesk CEO

The End of Seat-Based Pricing | Tom Eggemeier, Zendesk CEO

18.5K views1 month ago

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30 views1 month ago

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Why Your Zendesk Bill Keeps Going Up (It’s Not You)

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Transform your customer support with Zendesk! 🤖💬

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