As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

Remote work has totally changed things, hasn’t it? Working from home—or from wherever you feel like—has gone from being a cool perk to something we are all starting to expect from companies that hire ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

We get a lot of questions from readers with two-year associate's degrees who are frustrated because, even though they're ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...

Keeping track of customer perceptions of your business is a way to help ensure you are providing optimum levels of care to patrons who support your company. Monitoring and controlling customer service ...