An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Using bookings-led production strategy for the Citroen Aircross X Max 5-Seater and C3 Live (O) the brand aims to reduce ...

Audiences no longer see channels as separate touchpoints, but a single, continuous relationship that carries context, intent ...

From Board Confidence to Customer Confidence, the advantage of a Customer Advisory Board (CAB) is simple: it becomes a ...

New York, New York / Syndication Cloud / January 23, 2026 / Zeca Media The AI search revolution continues. Recent data ...

AI’s role in retail — historically focused on efficiency enhancements — has real potential to bridge the gap between technological hype and genuine customer value.

PENN Entertainment's missteps with its digital strategy, including the failed ESPN partnership, caught Wall Street's ...

Volatile trade, rising carrier costs reshape retail shipping strategies; Cainiao launches U.S.–Mexico cross-border logistics ...

Macy's announced 14 more store closures as part of its "Bold New Chapter" turnaround strategy aimed at boosting profitability ...

Resident tipster Adam gives his betting strategy for Sunday (25/1/2026) racing. Please note that some prices quoted were available at the time of writing, which was 7.40am Sunday. Take note that other ...

Kase reports that in 2026, retailers will prioritize flexible distribution networks over single large warehouses, emphasizing ...

T-Mobile, US, Inc. (TMUS) is focusing on its customer-focused strategy with immaculate planning to keep residents, visitors, first responders and media connected across New York City during major ...