The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...
Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...
Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...
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