Virtual reference services encompass the provision of research guidance and information support by academic libraries through digital channels rather than face-to-face encounters. Since their ...

Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting ...