Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has ...

Starting today, organizations using Zendesk can activate Kustomer AI as a fully integrated intelligence layer without migration or operational disruption, unlocking enterprise-grade automation while ...

Zendesk's customer experience platform is getting a fresh injection of artificial intelligence. The company is expanding its Zendesk AI solution by launching what it describes as "highly sophisticated ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a reflection of the company's product strength, ...

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...

Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

There were plenty of developer-focused announcements at Google I/O today. Not too surprising, considering this is a developer’s conference. One of the announcements was the new Reply to Reviews API.

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...