Salesforce is on a buying spree. After snatching up data management firm Own earlier in the month, Salesforce today announced its plans to buy Zoomin, an enterprise knowledge platform. Zoomin — which ...

There are of course a range of great options to choose from when it comes to document management tools. Box, Dropbox, and Microsoft SharePoint are some of the biggest players out there right now and ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

A super geeky topic, which could have super important repercussions in the real world. That description could very well fit anything from cold fusion to knowledge graphs, so a bit of unpacking is in ...

Salesforce for Twitter is free from the company's AppExchange and offers customer-service features to help Salesforce users manage the conversation, uncover the numbers behind Twitter interactions and ...

As detailed in a blog published today in conjunction with Google Cloud Next ’19 in San Francisco, Google Cloud is excited “to deliver the contact center of the future.” While that may seem a lofty ...