Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...

Retailers are implementing AI through software companies like Happy Returns and Narvar to detect return fraud and issue refunds more quickly.

New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales — which is pegged to come in at ...

Further insights from a separate NRF study conducted in October 2024 reveal that return rates for online purchases are on average 21% higher than general return rates. The findings come as NRF's ...

If you're a buy-and-hold investor with a long time horizon, it's helpful not to focus too much on shorter-term total returns. Despite ups and downs from year to year, what really affects your results ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

Returns in 2024 are expected to be about 17% of all goods sold, totaling $890 billion, according to a new report by the National Retail Federation and return management company Happy Returns. That's ...

Returns are a drain on profitability, and such a pervasive problem for retail that some companies have begun taking a more combative approach, banning customers for bad behavior and charging fees for ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Eric's career includes extensive work in both public and corporate accounting with responsibilities such as preparing and reviewing federal, state, and local tax filings; supporting multinational ...