When Mona Panjwani opened One40 Rooftop, a swanky restaurant in lower Manhattan last year, one of the biggest dilemmas besides the menu was choosing the reservation platform.

The still-simmering reservation wars of the last decade could fully reignite this year, as a shifting tech landscape pits the ...

It's become increasingly common for restaurants to charge customers' credit cards even before they step foot into an establishment, let alone order food or drinks. Referred to as a "reservation fee" ...

Guests often book large reservations just to get in, then show up with only a fraction of the party. Many restaurants struggle to recoup revenue from no-shows and last-minute cancellations despite ...

After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has written more than 1,500 articles and blog posts about the hospitality industry, including for Food & ...