Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

New challenges and unprecedented opportunities will mark the business landscape in 2023. Organizations must remain competitive as technology evolves rapidly. Robotic Process Automation, or RPA, has ...

While RPA is meeting some automation needs, agencies are also looking to advanced technologies, including artificial intelligence, to solve more complicated process challenges. Alexander Slagg is a ...

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down. RPA stands for robotic process automation. It represents some of ...