New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

Salesforce said its new agentic solution will allow telecom teams to get ahead of opportunities while not leaving customers ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

This practical guide explains how to design agentic workflows using a simple inputs, tasks and outputs framework, so any business leader can move from idea to execution.

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.