Massimo began his career in new media in 1995. Three years later, he founded the company and is recognized as one of the most important internet entrepreneurs in Italy. He was Technical Internet ...

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

The panel was unusual in the sense that while each of the three participating companies have been in existence for more than 100 years, this generation of executives are now acutely attuned to this ...

This is the first of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. Artificial intelligence is fast becoming must-have ...

What would you ask your best customer if you could sit down to have a coffee with her? If your aim is to improve the relationship, your best bet would be to talk about her experience with your company ...

Changing consumer preferences on when and how they prefer to communicate with brands—not to mention the sheer number of online channels available—has resulted in a complicated landscape for marketers ...

According to new research from ACCENT Marketing, the key to a successful customer engagement strategy on social media is to understand how Facebook, Twitter and other social channels are used by ...

Opinions expressed by Entrepreneur contributors are their own. With customer data having gone back underground, the magical genie is back in the bottle. That means now is the time to prove that as ...

Empowering brand enthusiasts. Harness the organic advocacy of brand enthusiasts within local communities as a potent strategy for cultivating a lively brand connection with customers. Crafting ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher ...

Join our exclusive community of business leaders &makers for in-depth tech stories and intelligence on India’s tech economy you won’t find elsewhere. Join our exclusive community of business leaders ...

Sezzle SEZL has witnessed an outstanding 74.2% year-over-year surge in its gross merchandise volume (GMV) in the second quarter of 2025. This is not one-off growth, but rather a consistent trend ...