Dedication is a word that is thrown around a lot and often used to describe someone who sticks with a task and sees it through, even during times of challenge or despite significant obstacles. When ...

Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...

Ruth Zive is chief marketing officer at LivePerson and host of the Generation AI podcast. Business leaders know AI can make a positive impact on their companies, but there’s still a lot of debate as ...

Achieving alignment across teams like sales, marketing and product development can help your company create a seamless customer experience. It takes a village to keep a customer happy. Positive ...

The better you are to your customers, the better they are to you. Here’s how this lesson translates to business and why you should do the same. Being kind is not something you necessarily associate ...

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...

TROY, Mich.: 27 July 2023 — Although heading into a wireless store is one of the less-traveled paths for wireless customer problem resolution, nothing matches the overall customer satisfaction and ...

Opinions expressed by Entrepreneur contributors are their own. With the end of the year rapidly approaching, most companies are busy putting the final wrapping on their 2015 fiscal plans and stuffing ...