When organizations are perceived primarily as vendors, they compete on speed, convenience, and price—the exact arena ...

The most effective agency-client partnerships are built on honest communication and clearly defined roles from day one.

At the PLANADVISER 360 Conference in Scottsdale, Arizona on November 13, retirement plan advisers shared actionable strategies for attracting new clients, opening the dialogue with them, and ...

Many leadership teams encourage employees to be more consultative. But without structural support, that guidance can feel aspirational.

Where a CAB recommends a securities transaction to an eligible employee who qualifies as a retail customer under Regulation Best Interest or a retail investor for Form CRS, the CAB must comply with ...

In today’s rapidly evolving financial services landscape, traditional client portals—once simple document repositories—are no longer sufficient. Modern portals are dynamic platforms that enhance ...

There is more than one way to look at any given situation. Our job is often to bring fresh perspective and new ideas to situations where challenges exist. Where is the opportunity in this objection?

When you consider the last five years in the financial planning industry, what are the big topics that come to mind? What about the last 10 years? For me, technology is at the top of the list. We’re ...

Early in my CPA career, I fell into the trap many of us know too well: measuring success by email response times and completed checklists. It wasn't until a health crisis after my pregnancy that I ...

This week’s episode of HBO’s Ballers serves as an extreme example of how not to handle client relations and the dangers of failing to maintain professionalism. (Warning, spoilers ahead.) Most advisors ...

Some firms employ client relationship managers to support financial advisers and their clients. Specific duties can vary between firms but the role tends to be a mix of customer-facing and back-office ...