A Magical Mess on MSN

Hotel workers share 5 subtle mistakes guests make at check-in

There is something almost theatrical about the hotel check-in moment. You walk up to the desk, bags in hand, maybe jet-lagged ...
The New York Times

Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...