We explore best practices in the orchestration of disparate customer contact channels on mobile apps. Customer service executives constantly hone contact center best practices to produce a superior ...

Moving into a new Android phone has gotten a lot easier over the years. Long gone are the days of connecting two phones with a USB cable and waiting as your texts, call log, and photos trickle from ...

WhatsApp released its Channels feature in two countries, touting the new service as a one-way private broadcast tool that can be followed privately. Now available to users in Singapore and Colombia, ...

Channels is a powerful and fan-favorite cord-cutting app that makes it easy to watch, record, and organize TV shows and movies. Channels 7.0 is rolling out now for iPhone, iPad, and Apple TV, and it’s ...

The fan-favorite cutting app Channels is rolling out a big update this month focused on personalization. Channels 6.0 for Apple TV and iOS adds a new “Personal Sections” feature, customized navigation ...